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- RETURN AND REFUND POLICY
- - IF ANY DISPOSABLES THAT YOU PURCHASE IS DEAD ON ARRIVAL (DOA), PLEASE CONTACT US IMMEDIATELY ONCE YOU HAVE RECEIVED YOU ORDER VIA A PHONE CALL OR TEXT MESSAGE TO 310-881 - 5882.
- - FOR SANITARY AND SAFETY REASON, WE DO NOT ACCEPT ANY RETURNS OR REFUND OR EXCHANGE IF THE DISPOSABLES, VAPE JUICES OR VAPE SALTS, PODS ARE OPENED AND BEING USED.
- - FOR ALL DISPOSABLES VAPES, IF THEY ARE NOT DEFECTIVE, WE DO NOT ACCEPT ANY RETURNS/ REFUND OR EXCHANGE.
- - FOR DEVICE KITS OR 510 VAPE PEN BATTERIES, IF THEY ARE DEAD ON ARRIVAL , (DOA), PLEASE KINDLY SEND US A TEXT AND PICTURE TO PRESENT THE DEVICE IMMEDIATELY. FOR LOS ANGELES CUSTOMERS, PLEASE KINDLY BRING THE DEFECTIVE DEVICE WITH THE ORIGINAL PACKAGING TO OUR STORE WITH THE RECEIPT. WE WILL EXCHANGE ANOTHER ONE FOR YOU OR REFUND THE AMOUNT TO YOU.
- - PLEASE TAKE NOTE FOR ALL LOS ANGELES CUSTOMERS, FOR ANY DEVICE KITS OR 510 VAPE PEN BATTERIES, WE HAVE A 14 DAY RETURN POLICY FROM THE DAY OF PURCHASE. PLEASE BRING THE ORIGINAL PACKAGING AND RECEIPT TO OUR STORE. PLEASE KINDLY CONTACT US AT 310-881-5882 TO INFORM US ABOUT THIS. WE DO NOT ACCEPT ANY RETURN,EXCHANGE OR REFUNDS AFTER 14 DAYS OF YOUR PURCHASE.
- All returns MUST include the original invoice and/or reference number corresponding to the defective product(s).
- • All returns MUST include original packaging and original pieces for a full refund. Any contents without its original packaging will be denied.
- • No returns on ANY devices containing liquids/e-juice. This includes but is not limited to disposables, closed-pod systems, e-juice bottles. Product(s) will be denied.
- • No returns on NON-DEFECTIVE product(s). Product(s) will be denied.